Frequently asked questions

Most US orders are picked and packed within one business day and arrive in three to seven business days. You will get a tracking link by email the moment your parcel leaves us.

Measure your dog's chest girth at its widest point, just behind the front legs, and check it against the size chart on the product page. When a measurement falls between two sizes, size up and use the adjusters to dial it in.

If your gear is not right, send it back within 30 days for a full refund or exchange. We only ask that washable items come back clean so we can keep the process easy for everyone.

Always. Anything that touches food or mouths is BPA-free and food-grade, and we test materials for durability and safety before a product joins the range.